tk pk Privacy Policy

This privacy policy applies to the tk pk website and all its associated services. When you use our platform, you are considered to have agreed to the terms described in this policy.

tk pk places the highest importance on its users' privacy. Keeping your personal information secure is one of our core responsibilities. We collect only the information needed to operate our services properly, and the information collected is never used beyond the purposes stated in this policy.

This policy should be read alongside the Terms and Conditions, as both documents together define our relationship with our users. It is important to read this entire document carefully before you start using our services.

tk pk collects various types of information to operate its services. This information falls into two main categories:

2.1 Personally Identifiable Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Mobile number and email address
• Current address
• bKash, Nagad, Rocket, or Upay account details (for transactions)

2.2 Technical Information

• Device type, operating system, and browser version
• IP address and network connection type
• Date and time of website access
• Pages visited and time spent on them
• Referral source, i.e. where you came from before reaching our site

2.3 Transaction Information

• Deposit and withdrawal history
• Details of betting and gaming activity
• Records of bonus and promotion claims
• Account balance change logs

We collect your information in the following ways:

3.1 Information You Provide Directly

When you register an account with tk pk, we collect the name, mobile number, email, and identity details you provide. Payment method details are also collected when you make a deposit or withdrawal. If you contact our customer support team, records of that conversation may also be stored.

3.2 Automatically Collected Information

When you browse our website, technical information is collected automatically through cookies, web beacons, and other tracking technologies. This information is used to improve site performance and analyse the user experience.

3.3 Information Received from Third Parties

We may sometimes receive a limited amount of information from approved third-party providers for the purpose of identity verification or fraud prevention. In such cases, the relevant provider's own privacy policy will also apply.

tk pk uses the information collected for the following legitimate purposes:

• Account Management: Creating, verifying, and maintaining your account and ensuring secure login.
• Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer Support: Our 24/7 live chat and email support team uses your information to resolve any questions or issues you have.
• Security and Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Bonuses and Promotions: Providing relevant offers based on your eligibility and managing reward processing.
• VIP Membership: Evaluating your activity for Bronze, Silver, or Gold tier status and providing corresponding benefits.
• Responsible Gaming: Monitoring unusual gaming behaviour and providing support.
• Legal Obligations: Complying with applicable laws and regulations.
• Service Improvement: Analysing the user experience to further improve our platform.

tk pk applies industry-standard technical and administrative measures to protect your information. All data transfers on our platform are secured with SSL encryption.

5.1 Technical Security Measures

• Use of Transport Layer Security (TLS) protocol on all connections
• Sensitive data stored in encrypted form
• Regular security audits and vulnerability testing
• Firewalls and access controls to prevent unauthorised access
• Two-factor authentication (OTP) system

5.2 Data Retention Period

We retain all necessary information while your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations. Once it is no longer needed, data is securely deleted or anonymised.

5.3 Staff Access

Our staff can only access information that is necessary for their work and only to the extent required. All staff are bound by confidentiality agreements and receive regular training in data protection.

tk pk does not buy or sell your personal information. However, limited information may be shared in the following cases as a normal requirement of operating our services:

6.1 Payment Service Providers

Necessary financial information is shared with the relevant payment gateways to complete transactions via bKash, Nagad, Rocket, and Upay. These organisations follow their own privacy policies and security standards.

6.2 Technology Service Providers

Technology companies that support the operation of our platform — such as server hosting, software development, or analytics tool providers — may have limited access to information. These parties are bound by strict data processing agreements.

6.3 Legal Obligations

Information may be provided as required by law in response to a court order or a lawful request from a competent authority. In such cases, we will try to notify you as far as possible, unless there is a legal restriction preventing us from doing so.

6.4 International Data Transfers

Our technology infrastructure may operate on servers located in various countries. In such cases, international protection standards are maintained when transferring data.

The tk pk website uses cookies and similar technologies. Cookies are small text files stored on your device that make website visits more convenient.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and other settings.
• Analytical Cookies: Used to analyse website traffic and improve our services.

7.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may cause some features of the site to stop working correctly.

As a tk pk user, you have the following rights over your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted, subject to legal limitations.
• Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
• Data Portability: You may request a copy of your information.
• Right to Object: You may object to the processing of your information for specific purposes.
• Withdrawal of Consent: You may withdraw any consent you have given at any time.

Contact us to exercise these rights. For any concerns or questions, you may also visit our Responsible Gaming page, which contains detailed information on managing your gaming activity.

tk pk is strictly for users aged 21 and above. Use of this platform by anyone under the age of 21 is strictly prohibited.

We actively maintain identity verification measures to prevent access by minors. Age verification is mandatory at registration, and we may request additional verification documents in cases of doubt.

If a parent or guardian becomes aware that their child under the age of 21 is using our platform, please contact us immediately. We will take prompt action.

tk pk reserves the right to change or update this privacy policy at any time. When changes are made, the "Last Updated" date at the top of the policy will be revised.

For significant changes, we may send a notification to your registered mobile number or email. If you continue using the platform after a change, you are considered to have accepted the new policy.

If you have any questions about our policy or would like to learn more about how we operate, visit our About Us page.

If you have any questions, comments, or requests regarding this privacy policy, please contact us. Our team provides support in both Bengali and English.

For general questions, visit our FAQ section, where answers to the most frequently asked questions are compiled.